Introduction and Overview
Welcome to Primex Advance, a financial management communication platform serving the Taiwan market. We understand that trust forms the foundation of any meaningful financial relationship, and protecting your personal information is central to that trust.
This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services at primex-advance.com. We've written this policy in plain language because we believe transparency shouldn't require a law degree to understand.
Key Point: We operate under Taiwan's Personal Data Protection Act and maintain strict data protection standards that often exceed legal requirements. Your privacy isn't just a legal obligation for us—it's a core business value.
Whether you're exploring our financial management tools, participating in our communication platforms, or simply browsing our educational content, this policy applies to all interactions with our services.
Information We Collect
Information You Provide Directly
When you create an account, contact us, or use our services, you might share information such as:
- Name, email address, and phone number for account creation and communication
- Company information when registering for business services
- Financial goals and preferences to customize your experience
- Communication preferences and feedback about our services
- Support inquiries and correspondence with our team
Information Collected Automatically
Our systems automatically collect certain technical information to ensure smooth operation:
- Device information including browser type, operating system, and screen resolution
- Usage patterns such as pages visited, time spent, and navigation paths
- IP address and approximate geographic location for security and localization
- Session data to maintain your logged-in status and preferences
- Performance metrics to identify and resolve technical issues
Information from Third Parties
We occasionally receive information from trusted partners and service providers, but only when you've explicitly authorized such sharing. This might include verification data from identity services or integration information from financial platforms you've connected.
How We Use Your Data
We use your information for specific, legitimate business purposes that directly benefit your experience with our platform. Here's exactly how we put your data to work:
Core Service Delivery
- Processing your requests and providing the financial management tools you've requested
- Maintaining your account security and preventing unauthorized access
- Customizing communication based on your stated preferences and needs
- Delivering educational content relevant to your financial management interests
Platform Improvement and Development
We analyze usage patterns and feedback to enhance our services, but we do this through aggregated data that doesn't identify individual users. This helps us understand which features provide the most value and where we should focus development efforts.
Taiwan Legal Compliance: All data processing activities comply with Taiwan's Personal Data Protection Act. We maintain detailed records of processing purposes and obtain explicit consent for any use beyond core service delivery.
Communication and Support
We use your contact information to respond to inquiries, provide customer support, and send service-related notifications. Marketing communications are always opt-in, and you can adjust these preferences anytime.
Data Sharing and Disclosure
We don't sell personal information to third parties. Period. However, we do share limited information in specific circumstances that support your use of our services:
Service Providers
We work with carefully vetted service providers who help us deliver our platform. These partners include cloud hosting providers, customer support tools, and analytics services. Each provider:
- Signs comprehensive data protection agreements before accessing any information
- Receives only the minimum data necessary to perform their specific function
- Undergoes regular security audits and compliance reviews
- Operates under the same privacy standards we maintain internally
Legal Requirements
We may disclose information when required by Taiwan law, court orders, or to protect our users' safety. In such cases, we carefully review each request and share only the specific information legally required.
Business Transfers
If Primex Advance undergoes a merger, acquisition, or asset sale, user information may be transferred as part of that transaction. We would notify affected users and ensure the acquiring entity maintains equivalent privacy protections.
Security Measures and Data Protection
Protecting your information isn't just about compliance—it's about maintaining the trust you've placed in us. We implement multiple layers of security:
| Security Layer | Implementation |
|---|---|
| Data Encryption | AES-256 encryption for stored data, TLS 1.3 for data in transit |
| Access Controls | Role-based permissions, multi-factor authentication for staff |
| Infrastructure | Secure cloud hosting with 24/7 monitoring and intrusion detection |
| Regular Audits | Quarterly security assessments and annual third-party penetration testing |
Our team receives regular security training, and we maintain incident response procedures to quickly address any potential security issues. We also participate in responsible disclosure programs with security researchers.
Breach Notification: In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours and provide clear information about what happened and what steps we're taking to address it.
Your Rights and Control Options
You maintain significant control over your personal information. Under Taiwan's Personal Data Protection Act, you have several important rights:
Access and Portability
You can request a copy of all personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days. There's no charge for reasonable requests, though we may charge a small administrative fee for excessive or repetitive requests.
Correction and Updates
Found outdated information in your profile? You can update most information directly through your account settings. For changes requiring verification, contact our support team at support@primex-advance.com.
Deletion Requests
You can request deletion of your personal information, though we may need to retain certain records for legal or business purposes (like completed transaction records for tax purposes). We'll explain any retention requirements when processing your request.
Processing Restrictions
You can limit how we use your information while maintaining your account. For example, you might restrict marketing communications while continuing to receive service-related updates.
How to Exercise Your Rights
To exercise any of these rights, contact us at support@primex-advance.com or call +88639596222. Include your account email address and specify which right you'd like to exercise. We'll respond within 30 days and walk you through the process.
Data Retention and Deletion
We don't keep information longer than necessary. Our retention practices balance your privacy rights with legitimate business needs:
Active Account Data
While your account remains active, we maintain the information necessary to provide our services. This includes your profile, preferences, and communication history.
Inactive Account Handling
If you don't log in for 24 months, we'll send email reminders before archiving your account. Archived accounts have limited data retention, with most personal information deleted after an additional 12 months.
Legal and Business Records
Some information must be retained for legal compliance:
- Financial transaction records: 7 years (Taiwan tax law requirement)
- Customer communication logs: 3 years (regulatory compliance)
- Security incident logs: 2 years (operational security)
- Marketing consent records: Until consent is withdrawn plus 1 year
International Data Transfers
Our primary operations are based in Taiwan, but we work with some international service providers. When your information crosses borders, we ensure appropriate protections:
Adequacy Decisions
We prioritize transfers to countries with strong privacy laws recognized by Taiwan authorities. Most of our international partners are located in jurisdictions with equivalent privacy protections.
Contractual Safeguards
For transfers to countries without adequacy decisions, we use standard contractual clauses approved by privacy regulators. These contracts require our partners to maintain Taiwan-equivalent privacy standards.
Data Localization
Sensitive financial information remains within Taiwan borders whenever possible. When international processing is necessary for service delivery, we implement additional encryption and access controls.
Third-Party Services and Integrations
Our platform integrates with select third-party services to enhance functionality. Each integration is carefully evaluated for privacy and security standards:
Communication Platforms
We integrate with email and messaging services to facilitate communication features. These providers process communication data under strict data processing agreements.
Analytics Services
We use privacy-focused analytics tools to understand platform usage and performance. Personal identifiers are removed or pseudonymized before analysis.
Payment Processors
When processing payments, we work with PCI DSS compliant payment processors. We don't store complete payment card information on our systems.
Third-Party Privacy Policies: Each integrated service maintains its own privacy policy. We encourage you to review these policies for services you choose to use through our platform.
Policy Updates and Changes
Privacy regulations and our services evolve over time. When we update this policy, we follow a transparent process:
Material Changes
For significant changes affecting how we collect or use your information, we'll notify you at least 30 days in advance via email and prominent platform notices. You'll have time to review changes and adjust your account settings if needed.
Minor Updates
Small clarifications or updates to reflect new features are posted immediately with updated timestamps. We maintain a change log for your reference.
Staying Informed
Subscribe to our privacy policy updates through your account settings to receive notifications about important changes. We also post updates on our website and social media channels.
Contact Information for Privacy Inquiries
We're here to help with any questions about your privacy or this policy. Multiple ways to reach our privacy team:
Response within 48 hours
Monday-Friday, 9 AM - 6 PM
West Central District
成功路89號
For urgent privacy concerns or data breach reports, mark your communication as "URGENT - PRIVACY" for expedited handling.